FAQ
Shipping Policies
Returns & Exchanges

Shipping Policies

US SHIPPING

BYLT customers get fast, free shipping on all orders over $100. Other orders qualify for our discounted flat rate shipping of $5.00.

Please note that during holiday seasons, order processing will take 5 - 7 business days. Once your items have shipped, they will be delivered from our doorstep to yours between 2-7 business days. For orders over $350.00, a signature will be required upon receipt of delivery. For questions regarding signature requirements, please contact USPS for more information.

Please be advised, due to higher order volumes during this time, your order may take up to 5 - 7 business days to be processed. Once processed you will receive an email confirmation regarding your shipping details.

Shipping Rate & Delivery *All shipments are sent from Santa Ana, CA. Orders ship between Monday through Fridays excluding federal holidays.

Expedited Order Delivery Time: Expedited orders will be delivered within 2-3 business days from the ship date. Payment processing time is not included within this shipping estimated delivery window.

Service Cost Transit Time
USPS Standard $5.00 (Free for orders $100.00 and up) 4-7 Business Days
USPS Priority $20.00 2-3 Business Days 


INTERNATIONAL SHIPPING

We are working on providing Premium Basics to as many people in as many locations as possible. International shipping costs will depend on the country and location of the delivery address and will be determined at check out. BYLT currently offers a flat rate shipping fee of $15.00 USD to Canada.

NOTE: International shipments are eligible for return only. If you choose to return your order, please email support@byltbasics.com for a Return Authorization form and note that BYLT is not responsible for return postage fees.

NOTE: Customs and Duties may be charged upon delivery. BYLT is not responsible for these.

Shipping Rate & Delivery *All shipments are sent from Santa Ana, CA

Delivery Location Cost Delivery Time
Canada $15.00 Up to 30 Days

 

HOW DOES FREE LOCAL PICKUP WORK IN COSTA MESA, CA?

Customers who live in the Orange and LA County areas of Southern California are eligible to place an online order and once fulfilled by our team, you can pick up your items for free at our Costa Mesa, CA location. 

During checkout, enter your contact information including your address. On the shipping step during checkout, you may be prompted with free local pickup shipment method. Once your order is placed, our team will prepare your order and have it ready at our Costa Mesa, CA location. Once ready for pickup, you will receive an email with instructions for scheduling your appointment time slot from the times available. 

Please refer to your confirmation emails for instructions and to schedule your appointment.

Please note - you must have an appointment scheduled in order to pickup your items in person. For additional questions regarding local pickup in Costa Mesa, CA or for retail store inquiries, please email directly at retail@byltbasics.com