To start your Exchange or Return request, please visit our Returns + Exchanges page on our site linked below. From here, you will indicate your order number and zip code. You’ll then select the item(s) you wish to send back, and will also have the choice to see options for exchange if you’d like to switch for a different product.

Holiday Extended Return Window - All orders placed between November 1st - December 25th will be eligible for return until January 31st, 2023.

Important! Returns & Exchanges

START YOUR RETURN OR EXCHANGE

HOW TO MAKE AN EXCHANGE

Exchange Color/Size

1. Select the item you want to exchange.
2. Click into “Exchange for new color or size”.
3. Click into “Exchange for new color or size”.
4. Choose your desired color and size.
5. Click into the “Continue with return” button.
6. Click into the “Continue with return” button.
7. Select one of the two exchange options.
8. Click into the “Submit return” button.
9. Print the provided return label and mail back the original product.
10. Your new item(s) will be processed within 7 business days of receiving your return back in our warehouse.
11. You will receive an email notification with updated tracking once your order is on its way!

Exchange for a different Style

1.) Select the item(s) you want to exchange. 2.) Select the reason for return. 3.) Click into the “Return item” item and then “Continue with return” 4.) You'll Receive a credit for that item to use on the new style you wish to buy by choosing "Shop Now". 5.) Print the provided return label and mail back the original Item(s). 6.) Your new item(s) will be processed within 7 business days of being returned back to our warehouse.

HOW TO PROCESS A RETURN

1.) Select the item(s) you want to return. 2.) Select the reason for return. 3.) Click into “Return item” 4.) Click into “Continue with return” 5.) You will be prompted with your refund options. 6.) Click into “Submit return” 7.) Print the provided return label and mail back the original Item(s). 8.) When we receive your item(s), your refund (apart from any shipping costs) will be processed. Please allow up to 30 days, from the date the items were received by our warehouse, for this to be completed. 9.) Please Note - Original Shipping costs and return fees are not eligible for refund. No exceptions.

You’ll first want to start your return or exchange by clicking the link below. Once you’ve entered your order number and zip code, the system will prompt you to select the item(s) you wish to send back, as well as the new Exchange item(s) if you’d like to switch for a different product. Once these steps are completed, you’ll be prompted to print your return label.

For information on how to get your return or exchange started, CLICK HERE

Holiday Extended Return Window - All orders placed between November 1st - December 25th will be eligible for return until January 31, 2023.

We understand that things happen, so if you aren’t satisfied with your items, we accept orders for return or exchange within 30 days from the date of purchase. Your items must meet the following criteria:

• Items cannot be worn and must be in new and unused condition.
• Items must not be washed.
• Items must be odorless.
• Items must have all original tags attached and intact.
• "Items must not be worn" policy applies also to underwear and all active and training shorts due to their interior liners.

Yes, you may opt to use your own shipping method and label.

Please be sure to send your order to the address below and include the packing slip or copy of your confirmation email so we may identify your order number. Please also make sure to save your tracking number so that you may track the progress of your package.

Attn: BYLT Returns/Exchanges 17421 Derian Ave. Irvine, CA 92614

Please note, each shipping label provided within the BYLT’s return portal is created with the exact weight for the items in your return request. In the event you have more than one order to return at the same time, your returns must be packaged separately in their original order with their appropriately assigned return label in order to avoid delays, weight violations or lost packages.

FINAL SALE items are “FINAL SALE” and therefore they are not eligible for return or exchange. Please note that Gift Card purchases are also final sale and not eligible for return or exchange.

You may return your order but please note, BYLT is not responsible for any return shipping, duty or customs fees. International orders are not eligible for exchange requests.

No, you will not be charged a return label fee for exchanges.

Each return label is created with the exact weight for the items in your return request. In the event you have more than one order to process at the same time, your returns must be packaged separately in their original order with their appropriately assigned return label in order to avoid delays, weight violations or lost packages.

Please reach out to our Customer Experience Team and they would be happy to help provide options, if applicable.

CONTACT US

We are open Monday-Friday (9:00 AM - 4:00 PM PST) and closed on weekends. If you send a request during off hours, please note that you will receive a response from our Customer Experience Team within 2-4 business days.

Holiday Extended Return Window - All orders placed between November 1st - December 25th will be eligible for return until January 31, 2023.

• You will be refunded the original price paid for the item, minus any shipping fees.
• Original shipping costs are not refunded.
• There is a $7.00 BYLT return label fee.
• Rewards points are refunded back into your account and can be used on your next order.

Using the returns portal located at the footer of our website, you are able to process a return request. Any order placed via Meta / Instagram Marketplace is not eligible for exchange or return for store credit.