FREQUENTLY ASKED QUESTIONS

  • HOW CAN I PLACE A RETURN OR EXCHANGE?

  • HOW DO I PRINT MY RETURN LABEL?

  • WHAT IS YOUR RETURN / EXCHANGE POLICY?

  • CAN I USE MY OWN SHIPPING LABEL?

  • CAN I SHIP TWO RETURNS IN ONE PACKAGE?

  • CAN I RETURN A FINAL SALE ITEM?

  • ARE INTERNATIONAL ORDERS ELIGIBLE FOR RETURN?

  • DO I HAVE TO PAY SHIPPING FEES FOR EXCHANGES?

  • WHAT IF I AM PAST THE 30 DAY RETURN POLICY?


Contact Us

9:00 AM - 5:00 PM PST | MONDAY - FRIDAY

Please contact our support team with any questions or concerns you may have. We're here to help!

*Please note, due to our high order volume, responses from our customer support team may take up to 3-5 business days. Once your order is placed, order processing may take 5 - 7 business days to ship. Expedited shipping does not affect order processing time. Once your items have shipped, you will receive an order confirmation with your shipping details.

Please also view helpful resource pages here:

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