Frequently Asked Questions
HOW DO I CHANGE OR CANCEL MY ORDER?
Changes to your order (including cancellations and other adjustments) must be requested via email to our customer support team at email@example.com. We are open Monday-Friday and closed on the weekends. If you send a request during a weekend day, please note that you will receive a response from our support team within 2-4 business days.
**While we will do our best to catch your order in time to make your requested changes, we cannot guarantee this.
WHAT IS THE U.S. SHIPPING POLICY?
BYLT customers get fast, free shipping on all orders over $100. Other orders qualify for our discounted flat rate shipping of $5.00.
Please note that during holiday seasons, order processing will take 5 - 7 business days. Once your items have shipped, they will be delivered from our doorstep to yours between 2-7 business days. For orders over $350.00, a signature will be required upon receipt of delivery. For questions regarding signature requirements, please contact USPS for more information.
Please be advised, due to higher order volumes during this time, your order may take up to 5 - 7 business days to be processed. Once processed you will receive an email confirmation regarding your shipping details.
Shipping Rate & Delivery *All shipments are sent from Santa Ana, CA. Orders ship between Monday through Fridays excluding federal holidays.
Expedited Order Delivery Time: Expedited orders will be delivered within 2-3 business days from the ship date. Payment processing time is not included within this shipping estimated delivery window.
For more Info on our Shipping Policy, please see here.
HOW DO I TRACK THE STATUS OF MY ORDER?
To check on the status of your order, sign into your account here using the email address and password you used at checkout. After your order has shipped, you will receive a unique link to your order’s live status, where you can watch your shipment in real time.
HOW DO I RETURN OR EXCHANGE MY ORDER?
Read about our Return & Exchange policy here. For any other questions email firstname.lastname@example.org.
WHAT DO I DO IF MY ORDER IS INCORRECT OR DAMAGED?
Please email email@example.com if the order you received was damaged or incorrect. We are passionate about our basics and would love to help you out.
CAN I USE A PROMOTIONAL CODE IN ADDITION TO A SITE WIDE SALE?
No. Promotional codes cannot be combined and used during site wide sales.
ARE THERE SPECIAL CARE INSTRUCTIONS FOR BYLT GARMENTS?
To ensure that each piece retains that fresh out-of-the-pack look and feel, please follow the care instructions on the inside label of each garment. For shirts, we recommend machine washing cold and following up with hang drying.
LUX Fabric Wash and Care Instructions:
Our BYLT LUX fabric is made with premium quality fibers that form fit over time with washing. The Lux fabric tailors to a structured and compressed shape strengthened with each wash. For ultimate quality and care, machine wash cold with like colors and tumble dry on low heat.
DOES BYLT HAVE A WHOLESALE PROGRAM?
Yes! All wholesale orders must contain a minimum of 100 units in the order. For more information on our wholesale program please email firstname.lastname@example.org
HOW DOES FREE LOCAL PICKUP WORK IN COSTA MESA, CA?
Customers who live in the Orange and LA County areas of Southern California are eligible to place an online order and once fulfilled by our team, you can pick up your items for free at our Costa Mesa, CA location.
During checkout, enter your contact information including your address. On the shipping step during checkout, you may be prompted with free local pickup shipment method. Once your order is placed, our team will prepare your order and have it ready at our Costa Mesa, CA location. Once ready for pickup, you will receive an email with instructions for scheduling your appointment time slot from the times available.
Please refer to your confirmation emails for instructions and to schedule your appointment.
Please note - you must have an appointment scheduled in order to pickup your items in person. For additional questions regarding local pickup in Costa Mesa, CA or for retail store inquiries, please email directly at email@example.com.