HELP CENTER

Once your order has shipped you will receive a confirmation email with a tracking number.

You can also use the Track my order feature at the bottom of our landing page.

Once an order has been placed, we are unable to make any changes.

Once an order has been placed, we are unable to make any changes. Please feel free to contact the courier if you wish to make any changes to your delivery address.

We will gladly look into this for you and make it right. In order to proceed, please click the link below to open a ticket and attach a picture of the item for quality control. We will promptly address this with the team to ensure a resolution. Contact us.

You will be refunded the original price paid for the item, minus any shipping fees.

Original shipping costs are not refunded.

There is a $7.00 BYLT return label fee.

Rewards points are refunded back into your account and can be used on your next order.

We’re excited to have partnered with Klarna to bring you new ways to pay at checkout. It’s a safe and simple way to get the styles you want, when you want them.

Learn more about Klarna.

We're delighted to announce our collaboration with Afterpay, offering new payment options at checkout. Experience a secure and straightforward method to access the styles you desire, precisely when you need them.

For more information Visit Afterpay's FAQs to Learn More.