We understand that it’s hard to fall in love at first sight. We also understand that all relationships are special, even the one you have with your Premium Basics. So we’ve taken the risk out of your first order. We are so confident that you’ll fall in love with BYLT products like our thousands of other customers, that we’ll refund you for the cost of your first t-shirt or pair of underwear. We won’t even ask that you ship the item back. We want you to be happy with your Premium Basics, so our customer support team will help you find your perfect size and fit.
NOTE: This guarantee only applies when you purchase your first regular t-shirt or underwear. Final Sale items are excluded. If you’re a current customer enjoying BYLT Basics™ and need help, please review our returns & exchanges page.
No problem, if your first order is more than one item or is a bundled set, Our Guarantee still covers you for one shirt or one pair of underwear. Please contact our support team by emailing firstname.lastname@example.org to return your other items, and we’ll help you ship back the unopened and unworn items for a full refund.
As a new BYLT customer, we will buy back your first purchase for up to 30 days from the date your order was delivered.
It’s important to us that we find you the Premium Basics that make you look and feel your best, so exchanges are completely free. Email email@example.com if you need help finding a different size or style.